Our world class BPO center with 24/7 communication facilities makes us unique in this line of business. The in-house availability of highly trained technical staff and excellent communication infrastructure places us in a unique position to provide a wide range of remote support services. We ensure:

Lower cost of operation in India enables our clients to enjoy as much as 60%cost savings. We extend this cost advantage to our clients in all our areas of operation, viz. software development, technical support and other IT-enabled services.

We offer high service levels characterized by shorter response time and availability of resources with our state-of-the-art 10,000 sft. BPO center with additional scalability of 15,000 sft. space, and high quality hardware system and software application support with excellent networking, supported by UPS and generators.

We select our professionals through rigorous recruitment procedures such as written and language tests, followed by psychological and attitude tests, and finalized on the basis of multiple interviews by panel members of high caliber and expertise. Our staff comprises well-qualified trained engineers and technical support executives with excellent English language skills. A low talent attrition rate insures retention of knowledge. A majority of our technical employees have overseas work experience, which translates into a better customer service.

We have access to international private leased circuits (IPLC), VoIP, Radio Wave, high speed internet higher band-width, and enough ISD lines, maintained by world-class telecom providers. We use submarine cable connectivity for voice support, where the latency is below 200 ms (considered excellent voice quality). We also use dedicated bandwidth and secure connections for other services.

Helpdesk and Technical support

We offer most popular modes of support including telephone, email and web chat. Our technical support team delivers the highest service levels to some of the most demanding customers. The services we offer include:
 
       Troubleshooting
      Installation support
      Hardware related support
      Application usage support 

Remote system administration

We offer reliable remote administration of networks, systems and databases. We have expertise in all major databases including Oracle, SQL Server, DB2, Sybase, PostgresQL, and related diagnostic utilities and tools. The operating systems we support include Windows NT/2000/XP, UNIX/Linux, Solaris and HP 3000. Our system administration team also expertise in most major web servers (IIS, Apache, Lotus Domino), groupware (Lotus Notes, MS Exchange), application servers (WebLogic, WebSphere, MTS) and middleware (MQ Series, Talarian). The services we provide include: Performance tuning and monitoring of operating systems, web servers, groupware, middleware and application servers.

       Installation and configuration of databases
       Data backup and recovery
       Physical database design
       Setting up and managing firewalls, proxy servers
       Security management Your Industry

Operational Outsourcing

Our team has a pool of functional experts from various industries. Their expertise enables us to offer backoffice operations and other IT-enabled services for the following sectors:

      Banking
      Financial Services
      Securities & Brokerage
      Insurance
      Finance & Accounting
      Utility Management